Tony
01-29-2010, 07:41 AM
Well, there is not alot to say about them really considering their rating speaks for itself. But I will be adding another negative to them shortly depending on how they resolve the latest issue.
There has been an issue in the past for myself, but now another has occurred to one of my dispatched companies. Their rating alone requires COD ONLY loads, but the interesting thing about it is that they still screw those up.
First off, a rush car out of FL to Dubuque, IA back in November (friday afternoon). The car was COD(due to rating obviously), from mother to son. The mother was shipping the car to her son in college. Mother verifies Monday delivery. Calls to the broker result in confirmations of Monday delivery since the receiving end is not available over the weekend. OK, that is typical since most of the time on transports.
Approaching delivery, still no contact with receiver. Continue to location where nobody is home. Call broker and get the typical "we will call the customer", which results in NADA. Finally after sitting over 2 hours, a receive a text message... "I'm in class and will call after." from the receivers cell number. Come to find out, he is in Des Moines, IA in school through the week and this place is his fathers condo where he stays over the weekend.
Broker becomes belligerent and uncooperative in negotiation additional distance to deliver the car and tells me its my problem... confirmed on CD for delivery date of that Monday. They say they will hit me with a negative if the customer does not take delivery that day. Go figure.
Car dropped in a verified insured repo yard with collection instructions. Repo yard takes responsibility along with condition report. Contracts to accept transport payment along with storage charges and forward transport fees to me. Customer agrees.
Most recent to follow.
There has been an issue in the past for myself, but now another has occurred to one of my dispatched companies. Their rating alone requires COD ONLY loads, but the interesting thing about it is that they still screw those up.
First off, a rush car out of FL to Dubuque, IA back in November (friday afternoon). The car was COD(due to rating obviously), from mother to son. The mother was shipping the car to her son in college. Mother verifies Monday delivery. Calls to the broker result in confirmations of Monday delivery since the receiving end is not available over the weekend. OK, that is typical since most of the time on transports.
Approaching delivery, still no contact with receiver. Continue to location where nobody is home. Call broker and get the typical "we will call the customer", which results in NADA. Finally after sitting over 2 hours, a receive a text message... "I'm in class and will call after." from the receivers cell number. Come to find out, he is in Des Moines, IA in school through the week and this place is his fathers condo where he stays over the weekend.
Broker becomes belligerent and uncooperative in negotiation additional distance to deliver the car and tells me its my problem... confirmed on CD for delivery date of that Monday. They say they will hit me with a negative if the customer does not take delivery that day. Go figure.
Car dropped in a verified insured repo yard with collection instructions. Repo yard takes responsibility along with condition report. Contracts to accept transport payment along with storage charges and forward transport fees to me. Customer agrees.
Most recent to follow.